For fault reports, call maintenance immediately, who will respond as per applicable procedures. The reporting person then creates a fault report in the maintenance system. The order is then sent to the relevant area manager for further processing. Recipients of fault reports must always ask the reporting person if a fault report has been registered in the maintenance system. In cases where the reporting person cannot confirm or is unsure, the responsible technician or supervisor must assist in processing the fault report. This may be done retroactively once the fault concerned is remedied, but in principle the work should only be performed in exceptional cases if an order has not been created in the CMMS (maintenance system).
RECIPIENT OF THE FAULT REPORT
The supervisor for the line, area or equipment concerned is responsible for ensuring that planning, execution and completion of the work is accomplished.
COMPLETION OF WORK ORDER
Once the maintenance actions are complete, the work must be reported immediately stating the time taken and a simple analysis of the action taken to remedy the problem. In the event of emergency measures under the work category immediate corrective maintenance, also indicate the length of the downtime the fault in question has caused, before the job is completed in the maintenance system.
ORDERING OF NON-EMERGENCY MEASURE
The job category Improvement is used in the same way as above, with the difference that it’s only used for ordering non-emergency jobs, such as suggestions for improvements and other work orders..