MaintMaster blog - 4 August 2016

What are your needs

What are your needs

What needs and challenges our customers face are varied and often changed over time. In order to offer the best possible help, we meet our customers wherever they are. In close dialogue with our customers, we develop a plan that reflects their reality. This is the foundation of our offer.

Understand the current situation
The basics in our delivery is about understanding our customers’ situation. With the help of our need analysis, we can analyses the customer’s operation and together find the concrete needs and provide a solution. When we’ve identified where we are, it’s easier to set the direction where we are heading.

What does return on reliability mean?
Return on reliability in a plant entails having a high level of availability, required to keep the production from unnecessary breakdowns. For us at MaintMaster, the return on reliability is about matching the need for availability over time, so that it has a positive effect on the results. The equipment must work when you need it, and you should be able to rely on it and its performance. That’s were we can help you. By working with processes, working methods, routines, training and tools, we can give our customers a major influence on the factors which ensure availability.

Our customers are driven people who understands the value of reliability and they see maintenance as an important element in achieving it. The need to work in a common way to reach common goals and to benefit from each other’s experiences and knowledge. Our customers are actively looking for ways to become more productive, and to reduce capital from being tied up and for resources to be wasted. The users are looking for concrete knowledge to manage their storage, plan a maintenance stop or introduce incident management in the most effective ways.

System support
A system must support the working methods that are in place. All functions are meaningless if they are not used. Its use is the central element in having a system at all. You have the right to demand a high flexibility in all your systems, and you really need it for your maintenance system. What our customers have in common is that they want to manage the flexibility themselves, without involving expensive consultants. A good maintenance system is adapted to suit the reality, not vice-versa. It utilizes our customers knowledge to the maximum, extends and develops it. It is you, as a customer, who has knowledge about your maintenance.

Sounding board
When you get stuck or are looking for new ideas, it is extremely valuable to have someone to turn to. Someone who understands your business and has experience in it. To have someone were all questions are welcomed!

/ Peter Barkland, CEO & Founder