You can find the answers to most things you need to know about MaintMaster here, categorized to make it easier to find what you’re looking for.

Frequently asked question

Enter a list of your machines and open the card machine app. At the top right you will see the menu (three points), where you will find the Add picture. Then choose whether you want to take a new picture with the camera or use one you already have.

A main object is an object that is dependent on underlying objects working properly. If an underlying object stops working, this will also affect the main object.


An example is vehicles. If there is a breakdown or a flat tire, the whole vehicle will be stationary until the failure has been rectified.

There are several ways of searching in MaintMaster. Here are the most common:

  • Super search is a search function that you will find at the top of MaintMaster.
  • Filter selections by adding a filter to your selection.
  • Search, function available via the button next to your Super search.

Go to the tab Mobility on the selection to see if the selection is displayed. You can also set how the selection will appear on your mobile device. Contact our support if you need help!


It depends on what you have removed and if it still has links to other records. For example, you can restore the items and people from deleted records in System Settings if these still have a relationship. Generally, you cannot restore jobs that have been deleted, and the same applies to objects.

In the login box for MaintMaster you will see a “Forgot password?” option. Click this to send an email to your email address from which you will get to select a new password.


Yes, you can change your prints. MaintMaster includes a feature called “Summary Pages”. You can find these under System Settings/Summary Pages.

From here you can add a summary page for each table in the system (job, purchase, items, objects, etc.).

In addition to our summary pages, you have the option of customizing your prints. Please contact us to hear more!


You can link folders, but then the folders must be compressed, for example in zip format.

The alternative is that you create a property and use the “Folder” data type. You are then given the option to allow the property to point out the path to a specific folder.

Remember that linked files/folders must be in a network location if you want users to be able to access the files.


All users can belong to a group. You can create common selections for each group using this feature. It is possible to include multiple users in the same group. Groups are something that are only used for responsibility or for resources for the job.

Roles control what you see in MaintMaster.
If you have a user belonging to the “Maintenance Coordinator” role, for example, this user will be able to see the selection that has been assigned to the “Maintenance Coordinator” role. Each user can belong to multiple roles.

Responsible is a group or person who has been assigned to a job. The exact significance of this is important to determine at your company as it forms part of your procedures.
You can, for example, use this for setting the skills required for the job by using a group, or by assigning the person that is formally responsible for the work performed by setting a manager, or by setting the person responsible for the next part of the procedure and thereby to switch a job between different responsible roles. These methods are neither more nor less wrong than any other. The important thing is that the method is in line with your procedures ensuring everyone uses the same method and understands what is expected.

Everything in MaintMaster is categorized. It is easy to create new categories and types. When setting up your categories, it is recommended that you let your needs govern how many you add.

A category may for example determine what something is, an example of this is when we add “Vehicles” as a category and “Truck” as a type.
For jobs you need to about the categories as which flow they belong to and what routine you are working to. Examples of common procedures and thereby categories are Fault reporting, Ordering, Rounds, Improvement proposals and Notes.

Privileges are configured in your system settings. There are privileges that determine what you are allowed to do in the system. If you lack privileges to do something, then MaintMaster will let you know. If this happens, we recommend that you contact your system administrator or Aretics support.

Yes, you can! In MaintMaster there are called fields called properties, and you can easily add your own.

You add properties to each category. That means if you want to add a property then you should start by opening the category that the property is to belong to. For example if you want to add a property for “Engine output” in your items, you open an item category (you might even have a category called “Engine”?), Select the “Properties” tab and click on “Add”. From here you can decide the name of your property and the type of data it is to contain. When you have finished, simply click OK, and check the box for your property for use. It will then be included in all items that have the same category as the one you updated.

If you rename a property, the name change will appear throughout the system with immediate effect.

You can only remove a property that is not in use.
If you try to remove a property that is in use, MaintMaster will notify that it is in use and that it can therefore not be removed.

MaintMaster includes support for managing bar codes. You can choose from a variety of labels with bar codes for printing. If the need arises, you can also combine MaintMaster with a bar code scanner. Contact Aretics support for more information!

You can remove a person as long as the person is not responsible for a job, or is included as a value in a user-defined property. If you do not want to remove the person, you can, for example, create a category of person for people who are no longer involved.

Yes, but we usually start by recommending an alternative to having mandatory fields. This is that you create selections for monitoring, so that if someone, for example, finishes a job without completing a required field, the job will appear in a selection that the system owner is responsible for who then may revise if the training of staff is necessary or if the field is redundant.

If you nevertheless have fields that are mandatory then we have a modifier for it. Contact us for more information!

Summary pages are pages that you create in order to produce a summary of your records. You can create summary pages for objects, items, people, jobs, companies and documents and create your own summary pages using System Settings/Summary Pages. You connect your summary pages to your records using categories.

Example: If you create a summary page for the job, you use it by opening a job category. Go to the Appearance tab and change the drop down that appears under the Summary Page.

MaintMaster can handle the majority of labels. You can choose from over 30 suppliers and each supplier has a range of label sizes.

Yes, MaintMaster requires that you have an email address and this will serve as your user name among other things.

If you alter an termination code by renaming it, then all finished jobs will have the updated name.

In MaintMaster, an object is something that you can create a job for and where you need to keep historical records. An item is something that has a balance and that you cannot create jobs for.

You can only get the mean operating time between failures for your main objects. The reason for this is that downtime can only be recorded for main objects.

Summary pages are pages that you create in order to produce a summary of your records. You can create summary pages for objects, items, people, jobs, companies and documents and create your own summary pages using System Settings/Summary Pages. You connect your summary pages to your records using categories.

Example: If you create a summary page for the job, you use it by opening a job category. Go to the Appearance tab and change the drop down that appears under the Summary Page.

Spare parts

MaintMaster automatically adds a link as soon as you use the item, but you can also do this manually.

If you want to add the link manually, you can do this in several ways:
1. By adding the item to the object card.
2. By adding the object to the item card.
3. By making withdrawals, both manually and when using in a job.

For each category of items, there is a setting that lets you know if a link should be created to the spare parts list automatically or not. This means that consumable items such as gloves and cloths do not end up in the spare parts list simply because you make a withdrawal.

Yes, if the item has not been reserved for a job, or included in a purchase order that is not completed, you can remove it. If there have been transactions for the item, it will not be completely removed as it will only end up in your deleted records in system settings.

When ordering an item via the ordering wizard, you will see a check box with the setting “Show price for purchase order.” If you uncheck the price, it will not be included in your print.

Select all the items that you want to make an inventory of. If you then click Print, you will produce a clearly set out inventory list to take with you when taking stock. After you have gone through the items in your stores, you can select all the items in MaintMaster and select inventory to enter the new balance for all items.


Automatic withdrawal means that items that have been planned for the job assume the job status and will be automatically withdrawn when the job is complete.

When a job is given the “Started” status then the items have been reserved. When the job is given the “Completed” status there will be a withdrawal of the items.

If you delete an original job, then all scheduled instances will disappear. Instances that have the started or completed status will be retained even when the original job has been removed.

You can set an end date for all original jobs. You do this under the “Interval” tab.
If you opt to enter an end date, MaintMaster will not create any instances after the specified date.

From your jobcard you can go through File/Create Follow up, and set the category of your new job. You can also create a Follow up by right-click at a job in a selection. Last one is to create a Follow up from the Report guide you go through when you report.