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Institutional knowledge capture

Never lose your best technician’s knowledge again

When your most experienced technicians retire or leave, their knowledge goes with them. Maintmaster MI captures, structures, and shares decades of shop-floor experience, turning individual memory into a searchable, plant-wide asset.

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 TRUSTED BY AMBITIOUS MANUFACTURERS WORLDWIDE

Why teams use Maintmaster MI

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Protect critical knowledge

Stop relying on the memory of a few key individuals to keep the plant running.
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Onboard technicians faster

Give new hires instant access to a searchable database of past problems and proven fixes.

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Standardise troubleshooting

Ensure every shift handles breakdowns the same way, ending trial-and-error corrective maintenance..

Without shared knowledge, troubleshooting is just trial and error.

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Before

Lost knowledge and guesswork

Critical troubleshooting knowledge often lives in the heads of senior staff, leaving junior technicians guessing during night shifts.

When experienced staff leave, you lose decades of experience, leading to long onboarding times and constant trial-and-error.

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Action

Structure the unstructured

Maintmaster MI interprets years of messy, typed notes and structures them into a clear, searchable history of problems and resolutions. 

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Result

Faster fixes. Easier onboarding.

 Anyone on the floor can instantly see how a specific fault was fixed previously, drastically reducing Mean Time To Restoration (MTTR) and onboarding time. Institutional memory securely captured and shared. 

Powerful tools to secure
shop floor experience

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Data capture

Capture the messy reality of the shop floor

MI understands the slang, acronyms, and shorthand your team actually uses when logging fixes.

Historical analysis

Harmonise the workflow

It groups thousands of isolated notes into clear, recurring problems with linked, successful resolutions.

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Team empowerment

Empower the whole team

Technicians can search for a symptom and instantly get practical hints and proven fixes, without needing to call a supervisor. 

Proven results. Turning memory into a shared asset. 

0 %

faster corrective maintenance

0 yrs

of messy work orders structured and digitised

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faster time to peak productivity for new hires

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reduction in MTTR

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"We have built up a high level of trust in the maintenance department, and thanks to continuous dialogue with production, there is always a relatively high level of understanding of preventive maintenance."
 
- Erik Arnesson, Automotive Components Floby Ab
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"What I like about Maintmaster is that we can customise the layout of the user interface so that maintenance sees one thing and production sees another."
 
- Markus Retzer, Production Leader, Baosteel

Before and after

Maintmaster MI

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The old way

Knowledge silos

  • Decades of experience lost to turnover
  • Long, difficult onboarding for new technicians
  • Night shifts struggling without senior support
  • Constant trial-and-error troubleshooting
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The new way

Smart, proactive, data-driven

  • Institutional memory securely captured and structured
  • New hires guided by historical datas
  • Consistent troubleshooting across all shifts
  • Instant access to proven fixes
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Turn operator notes into your most valuable asset with Maintmaster MI

Secure your plant’s institutional knowledge before it leaves the building. Give your entire team the searchable, proven fixes they need to solve problems fast.

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See other MI use cases

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Data-driven improvement investments

Turn recurring losses into data-backed business cases.

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Preventive maintenance optimisation

Align your maintenance with reality to cut unnecessary work.

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Decision support layer

Move from reporting the past to directing the future.

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Institutional knowledge capture

Never lose your best technician’s knowledge to retirement again.

Learn more

Frequently asked questions

  • No. Maintmaster MI acts as a guide, not a replacement for your expertise. It analyses your data to propose fixes and identify patterns based on what has worked before. You remain the decision-maker; you can accept, edit, or dismiss any suggestion. Your feedback helps the system improve its future recommendations.
  • The system is built to read natural manufacturing shorthand. It interprets notes like "sensor trippin" or "mttr pump L3" and groups similar entries into recurring issues across different shifts, lines, and sites. By identifying these hidden patterns, MI provides concrete tips to reduce unplanned maintenance calls.
  • Yes. Maintmaster MI is designed to connect directly to your Maintmaster CMMS. It uses the existing maintenance comments your team already writes to build a structured knowledge base. To get started, contact your sales representative for a price quote, and we will help you connect your system.
  • Yes. By providing the right information at the right time, MI helps your team resolve issues faster and prevents repeat breakdowns. The "Troubleshooter" module turns historical comments into practical checklists for new joiners, reducing the time spent on trial-and-error and freeing up senior technicians for preventive work.
  • MI evaluates your existing data to forecast future needs and define specific measures. It identifies classic maintenance topics—such as lubrication, consumables, and wear and tear—and suggests remedial steps. This allows you to move from reactive firefighting to scheduled maintenance, capturing the last few per cent of efficiency from your assets.