Do you integrate with SAP?
Yes. We connect Maintmaster to SAP through the same integration hub as any other ERP. The usual flows are spare parts, stock and purchasing, with SAP as the owner of that data. At Risse + Wilke, technicians look up SAP spare parts on site.
Is it a standard connector, or built for us?
Both. We use ready-made adapters, and our integration specialists configure them for your flows and your rules. It is not plug-and-play, and that is on purpose: your ERP is set up in its own way.
Which system is the master?
You decide in the scoping call, one type of data at a time. Usually the ERP owns articles, suppliers, purchasing and costs, and Maintmaster owns jobs, assets and everything technicians record.
What does it cost?
Every integration project is scoped and agreed with one of our integration experts, so you know what you get before any work starts.
How long does it take?
It depends mostly on the ERP side: how quickly your ERP partner can send and receive the agreed data. You get a timeline with your quote.
Can our own developers use the API?
Yes. With a Web API licence and an API key from us, your developers or your ERP partner can read and write Maintmaster data directly. Interactive documentation shows every call.
What do we need from our ERP partner?
Someone who knows your ERP and can make it send and receive the agreed data, through a database, shared files or an API. Plus one contact person for the project.
What happens if we update or change our ERP?
The integration hub keeps the two systems independent, so either side can be updated or replaced without affecting the integration. If you replace your ERP, the new one connects to the same hub.
Can we start without an integration?
Yes. Many customers go live with Maintmaster first and add integrations later.