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AI- powered CMMS & OEE software for ambitious manufacturers

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Support 

Service Guidelines 

Need help from our Support team? Learn what is included in Maintmaster Support, which services may be chargeable, and how to request and book an online meeting with one of our specialists.

 

Get help Faster

Before booking a meeting, you may find the answer immediately through our self-service resources, available 24/7:

These resources are designed to help you find answers quickly, whenever it suits you.

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What dose it cost?

We offer two types of support:

User Assistance 

Need help learning how to use the system, configuring features, setting up workflows, or understanding best practices? Our specialists are happy to help.
User-related assistance is provided at our current hourly support rate.
If your request is billable, we will always let you know before the meeting begins.

  • Question: Questions can be asked as usual at no cost. If the answer leads to new configuration work being requested, that work is billable.
  • Request for service: Customer financed. This includes, for example, configuration changes, changes to the system setup after the implementation project has been completed, or data cleanup that is not required due to a bug or technical error. 
  • Training: Customer financed.  

Technical Support 

If you are experiencing a system error, bug, or other technical issue that requires further investigation, our Support team will arrange a Teams meeting and send you a meeting invitation. This assistance is provided at no additional cost in accordance with your support agreement. 

  • Bug or error: Free of charge, handled by support as usual.
  • Feature proposal or feedback on the product: Free of charge to submit and much appreciated, but with no commitment if or when it could be implemented.
  • Request for development: Customer financed work, if approved by us. 

 

Book a Meeting

Do you need help using Maintmaster and would like to speak with someone from our Support team?

Use this form to request a Teams meeting for user support. Please describe what you need help with so that we can review your request and prepare before the meeting.

After we receive your request, we will send you a link to our booking calendar, where you can select a date and time that suits you.

If you are experiencing a system error, bug, or other technical issue, please contact our Support team through Helpdesk. If the issue requires further investigation, our Support team will arrange a Teams meeting and send you a meeting invitation.