Chapter 8

Case management

The maintenance organisation works primarily with maintenance-related issues and activities to maintain and improve the dependability of the plant through corrective, preventive or improvement maintenance. In addition, it is common to participate in, or project manage dependability modification projects or quality or speed improvement projects. Right or wrong? You can have long discussions about this, and about who should do what in an organisation. The question is based on what decisions and strategy choices have been made previously in management. In order to make the right decisions about different responsibilities and tasks, it is not always easy for a maintenance manager to justify to a management team why the maintenance organisation is structured the way it is, and what tasks they should be responsible for in order to reach set goals.